A Personal service in an impersonal world
At Hornsby Estate Agents, we are a successful independent family-run business with over 60 years of experience in selling, letting, and managing residential and commercial properties. Our dedicated team of experienced professionals is committed to providing an excellent customer service, ensuring that our clients receive the best results. We are proud of our reputation for professionalism, integrity, and good customer care.
Our Services
We offer a wide range of services to cater to the diverse needs of our clients. Whether you are looking to buy, sell, rent, or let a property, we are here to help. Our services include:
- Residential sales and lettings
- Commercial sales and lettings
- Property management
- Free valuations
- Mortgage advice
Our team of experienced agents and chartered surveyors will guide you through every step of the process, ensuring that your property transaction is smooth and stress-free.
Our Commitment
At Hornsby Estate Agents, we are committed to providing a personal service in an impersonal world. We understand that every client is unique, and we take the time to understand your individual needs and requirements. Our team is dedicated to working hard to achieve the best results for you, and we pride ourselves on our honesty, integrity, and professionalism.
Meet Our Team
Our team is led by Martin Hornsby, a Fellow of the Royal Institution of Chartered Surveyors with many years of experience in the property industry. Maggi Huggins, our Estate Agency Manager, joined us in 1993 and has been instrumental in building our business. Together, our team has the expertise, knowledge, and dedication to provide an exceptional service to our clients.
Overall Experience
The reviews highlight a mixed bag of experiences with Hornsbys Estate Agents. While some customers have had excellent encounters, others have been left disappointed and frustrated.
Positive Experiences
Several reviewers have praised the agency's staff, particularly Renata, Maggie, and Louise, for their helpfulness, efficiency, and professionalism. These staff members have been credited with providing excellent customer service, keeping clients informed throughout the process, and going above and beyond to ensure a smooth transaction.
Negative Experiences
On the other hand, some reviewers have expressed disappointment and frustration with their experiences. Issues include false promises, unprofessional behavior, and a lack of communication. Some clients have also reported being misled about property availability and being contacted about properties they had not enquired about.
Staff Performance
The performance of individual staff members has been a major differentiator in the reviews. While some staff members have been praised for their excellence, others have been criticized for their unprofessional behavior, lack of communication, and negative attitude.
