Opening Doors to Possibility
At Ellmans, we're a friendly team of property specialists who care about offering a personal service when it comes to letting homes and managing properties. With a rich history dating back to 1877, our distinct brand and mark of quality is well-respected throughout the local area and is underpinned by our marked experience and consistent success.
Our Team
Our intimate team is made up of real local experts who live throughout Brighton and Hove. Alongside market expertise, we offer practical advice based on our first-hand experience. We value our clients as individuals and see little value in artificial sales-chat and are committed to keeping you informed when it matters most. Our dynamic and enthusiastic team are here to listen to your needs and adopt an open-minded and pro-active attitude to letting and managing properties.
Our Services
At Ellmans, we offer a wide range of services to cater to your property needs. Whether you're a landlord looking to rent out your property or a tenant searching for a new home, we're here to help. Our services include:
Property Management
We understand that every property is different, and as an owner, you will have very individual requirements. Whether you have a single building or a portfolio, we're here to take the hard work off your hands. Our flexible management service allows you to choose the level of care that's right for you. Our dedicated property managers guide you throughout the process expertly and efficiently and take a hands-on approach to looking after your needs.
Lettings
We're here to help you find your perfect home or rent out your property. With our extensive local knowledge and market expertise, we can help you get the best results. We offer a practical letting service that showcases your property and attracts the right tenants.
Why Choose Us?
At Ellmans, we pride ourselves on our reputation for excellence, extensive local knowledge, and natural flow of communication. We value our clients as individuals and see little value in artificial sales-chat. We're committed to keeping you informed when it matters most and adopting an open-minded and pro-active attitude to letting and managing properties.
Membership and Regulation
We're members of The Property Ombudsman, which is a redress scheme. You can find out more details on The Property Ombudsman website. We're also a member of the RICS Client Money Protection Scheme. You can find out more details on the RICS website.
Fees
Our fees are transparent and competitive. We believe in fairness and honesty in our transactions. We're committed to keeping you informed and ensuring you have a clear understanding of our fees.
Company Performance
The company's performance has been met with mixed reviews, with some clients expressing satisfaction with their services while others have reported negative experiences.
Client Satisfaction
Some clients have reported positive experiences with the company, citing their helpfulness, politeness, and understanding towards their needs. They have also praised the company's efficiency and professionalism.
Management Issues
However, several clients have reported negative experiences with the company's management, citing a lack of interest in their clients' needs and a focus on collecting management fees. Some have also reported poor maintenance of properties and a lack of accountability for issues such as mould and safety concerns.
Communication Issues
Some clients have reported difficulty in getting in touch with the company, citing limited office hours and unavailability during lunch times.
Deposit Issues
One client reported issues with the return of their deposit, citing delays and unfair charges.
Staff Performance
While some clients have praised the company's staff as friendly and helpful, others have reported negative experiences with staff who were unhelpful and unqualified.
