Delivering exceptional service, every time
Welcome to Tenant Direct, a comprehensive property management company based in Southampton, UK. Our philosophy centres around genuine care and meticulous attention to detail. We take pride in creating harmonious living spaces within every property we manage.
Our Commitment to Excellence
At Tenant Direct, we're committed to redefining the way you experience real estate. We approach each property with respect for its unique character, blending innovative design, cutting-edge technology, and a resident-focused mindset. Our goal is to go beyond the ordinary, turning your property into a vibrant home for its residents.
Our Services
We offer a comprehensive suite of services designed to meet the diverse needs of property owners in Southampton. Our services include:
- Asset Management: We aim to be your trusted partner in effective asset management solutions, providing meticulous management and strategic planning to maximize the performance and value of your real estate assets.
- Tenant Relations: Our tenant relations are at the heart of our commitment to fostering harmonious and thriving communities, ensuring a seamless and stress-free renting experience for our tenants.
- Financial Management: We empower landlords with comprehensive financial management solutions, ensuring a seamless and stress-free experience.
- Project Management: We redefine property management by seamlessly integrating project management and expert maintenance services.
- Residential Landlord Services: We're your trusted partner as a residential landlord, providing dedicated property management services to maximize the performance and value of your real estate assets.
- Maintenance & Repairs: We redefine the standard of care for your residential properties through our unparalleled maintenance and repair services.
Our Team
Our core team includes:
- Hayden Ebert, Director
- Sharon Ebert, Finance Director
- Sarah Green, Accounts and Property Manager
- Karleigh Gould, Lettings Manager
- Shannon Gould, Administration Manager
What Sets Us Apart
What sets Tenant Direct apart is our holistic approach. We leverage our industry expertise to curate exceptional living experiences, blending innovative design, cutting-edge technology, and a resident-focused mindset. Our goal is to go beyond the ordinary, turning your property into a vibrant home for its residents.
Overview of Tenant Direct Reviews
Tenant Direct, a property management company, has received a mix of positive and negative reviews from its customers.
Positive Experiences
- Many reviewers praised the company's professional and responsive team, highlighting their efficiency in managing properties and resolving maintenance issues promptly.
- Some reviewers mentioned the affordability and value for money of the properties managed by Tenant Direct.
- A few reviewers appreciated the helpfulness of specific team members, such as Hayden, Sarah, Karleigh, and Shanon.
Negative Experiences
- Several reviewers expressed frustration with the company's lack of responsiveness and failure to address maintenance issues in a timely manner.
- Some reviewers reported poor communication, rude emails, and unprofessional conduct from certain staff members.
- A few reviewers mentioned being charged unfairly for damages or issues that existed before they moved in.
- Some reviewers reported difficulties in getting their deposits back, and one reviewer mentioned being overcharged for water bills.
