At Happy Lets, we are committed to providing professional and personalized letting and property management services to landlords and tenants across Glasgow and North and South Lanarkshire. Our team of experienced professionals is dedicated to delivering exceptional service, ensuring that your property is well-maintained and that your needs are met.
Our Philosophy
Our philosophy is simple: happy landlords, happy tenants, and happy homes. We believe that the key to a successful let is an equal focus on all three aspects. By providing a high-quality service to both landlords and tenants, we create a positive and Stress-free experience for everyone involved.
Our Services
We offer a comprehensive range of services designed to make letting and renting easy and hassle-free. For landlords, we provide:
- Rental valuation and marketing
- Tenant vetting and selection
- Property management and maintenance
- Rent collection and accounting
- Landlord's insurance and regulations advice
For tenants, we offer:
- Property search and viewing
- Tenant information and guidance
- Maintenance and troubleshooting support
- Tenant insurance options
- Overseas tenant services
Our Story
Happy Lets was founded by Bobby and Preet, two passionate entrepreneurs with a background in business management and property expertise. With a vision to provide exceptional service and create a positive experience for landlords and tenants, they started their journey in 2005. Over the years, we have grown and expanded our services, acquiring The Letting Store in Hamilton and rebranding to create a unified brand that reflects our commitment to happy landlords and happy tenants.
What Our Clients Say
Don't just take our word for it! Our clients have praised our service, citing our professionalism, efficiency, and friendly approach. From helping landlords find the right tenants to ensuring a smooth transition for tenants, we strive to exceed expectations.
Poor Customer Service and Lack of Accountability
The majority of reviewers have expressed their dissatisfaction with Happy Lets, citing various issues with the agency's customer service, accountability, and practices.
Mismanagement of Properties and Maintenance
Several reviewers have reported that Happy Lets failed to maintain properties to a good standard, leaving tenants to deal with issues such as leaks, broken appliances, and poor cleaning. In some cases, the agency has been accused of deducting excessive fees from deposits for minor issues or even fabricated claims.
Lack of Communication and Responsiveness
Reviewers have complained about the agency's poor communication and responsiveness, often leaving tenants feeling frustrated and ignored. Some have reported being unable to get hold of the agency or receiving inadequate responses to their concerns.
Unprofessional and Unreliable
Many reviewers have described Happy Lets as unprofessional, incompetent, or even deceitful, citing instances of misrepresentation, broken promises, and a lack of transparency. Some have reported feeling misled or taken advantage of by the agency.
Positive Experiences
However, a small number of reviewers have reported positive experiences with Happy Lets, praising their helpfulness, professionalism, and efficient maintenance services.
Recommendations
Based on the majority of reviews, it appears that Happy Lets has significant issues with customer service, accountability, and property management. Prospective tenants and landlords may want to exercise caution when considering Happy Lets as a letting agency.
