Your Property, Our Priority
Aspect Property Management, a distinguished London-based company, has been providing exceptional residential block management services to some of the city's most prestigious properties since 2005. Our co-founders, James Pickering and Christopher Remers, who are both Chartered Surveyors, lead a highly skilled and experienced team to offer a highly personalised service tailored to your unique needs.
Our team is dedicated to the preservation and enhancement of London's rich architectural heritage, ensuring that each property under our management is well cared for and maintained with the utmost care and professionalism. With our experienced in-house team, we can provide a comprehensive range of services that cater to the individual needs of each property and its residents.
Our Block Management Services
*Property Management*
At Aspect Property Management, we are proud to manage a diverse portfolio of high-end properties throughout Central London. Our comprehensive property management services include the preparation and administration of service charge demands, monthly check-ins with on-site staff, and attendance at Annual General Meetings for properties under our care. We are dedicated to delivering a seamless and efficient management experience, ensuring that all aspects of property management are handled with expertise and attention to detail.
*Insurance Services*
Our company holds all necessary Financial Services Authority status to advise and provide quotations for a wide range of insurances relevant to the sector. These include buildings, terrorism, engineering, public liability, First Tier tribunal, and Directors and Officers liability insurance cover. We work closely with our retained insurance brokers to ensure that your property is adequately protected, providing you with the peace of mind that your asset is in safe hands.
*Accounting Department*
Our skilled accounting team manages the service charge accounting for properties as part of our standard service. This includes budgeting, billing, accounts preparation, supplier payments, credit control, and the preparation of end-of-year accounts. Our meticulous approach to financial management ensures that your property's financials are always in order, providing you with transparent and accurate financial reporting.
*Project Management*
Aspect Property Management takes care of and often manages the works that take place in the common areas of the blocks that we manage. These projects can include external and internal repairs, redecorations, or the replacement of lifts, or other mechanical and electrical equipment. Our expertise in project management ensures that all projects are completed on time, within budget, and to the highest standards.
Company Performance and Customer Service
The reviews of Aspect Property Management are overwhelmingly negative. Many customers have expressed disappointment and frustration with the company's performance and customer service. Some reviewers have reported receiving threatening letters, poor-quality work, and unresponsive customer service. Several reviewers have also reported issues with Aspect's billing and finance practices, including hidden fees and excessive charges.
Communication and Customer Service
Several reviewers have highlighted poor communication and customer service as major issues. One reviewer reported that Aspect failed to provide a warranty for a new boiler, despite repeated requests and promises. Another reviewer was told not to register the warranty themselves, but was instead promised that Aspect would handle it. However, the warranty was never received.
Quality of Service
Reviewers have also reported issues with the quality of service provided by Aspect. One reviewer reported that a plumber installed a new boiler without replacing the carpet properly, causing issues with the front door. Another reviewer had a parcel go missing, and Chris, the person dealing with the issue, quickly dismissed their responsibility without investigating further.
Positive Reviews
While the majority of reviews are negative, a few reviewers have had positive experiences with Aspect. Gabby Rance praised Tracey for her helpfulness and advice, while Essa Committee and Gillian Greenwood both praised Elizabeth and Bronwen, respectively, for their professionalism and efficiency.
Negative Reviews
The majority of reviews are extremely negative, with many reviewers warning others to avoid Aspect Property Management at all costs. Several reviewers have reported feeling upset, frustrated, and helpless due to Aspect's poor communication and service.
