Your Trusted Property Partner
At Macfarlane & Smyth, we are a well-established firm of estate agents, chartered surveyors, and property consultants with a rich history dating back to 1941. Founded on a commitment to providing exceptional service and expert guidance to our clients, we have built a reputation for being a trusted and respected name in the property industry.
Our Services
As a full-service estate agency, we offer a comprehensive range of services to cater to the diverse needs of our clients. Our expertise spans across sales, lettings, and commercial property management, ensuring that we can provide tailored solutions for both residential and commercial properties.
Residential Sales and Lettings
Our experienced team has a thorough understanding of the local property market, enabling us to provide accurate valuations, expert negotiation, and exceptional marketing to ensure the success of your sale or rental. Whether you're looking to buy, sell, or rent a property, we have the expertise and resources to guide you through the process.
Commercial Sales and Lettings
Our commercial department specializes in the sale and letting of commercial properties, from office spaces to retail units. With extensive knowledge of the commercial property market, we can advise on the best options for your business, from property acquisition to rental and lease negotiations.
Property Consultancy
As chartered surveyors, we also provide expert consultancy services to support our clients in their property decisions. Whether you're looking to purchase, develop, or maintain a property, our expert guidance ensures that you make informed decisions and maximize your investment.
Our Expertise
Our team of experienced professionals has in-depth knowledge of the Northern Ireland property market, gained through years of market insight and industry expertise. We are dedicated to staying up-to-date with the latest market trends, ensuring that our clients receive the best possible advice and service.
At Macfarlane & Smyth, we pride ourselves on our commitment to client satisfaction, professionalism, and integrity. Our goal is to provide exceptional service and expert guidance to our clients, enabling them to achieve their property goals.
Overall Experience
The reviews highlight a mixed experience with MacFarlane and Smyth, with some tenants having a positive experience while others have faced numerous issues.
Positive Experiences
Some tenants have reported a positive experience, praising the helpful and friendly staff, prompt responses to issues, and professional service. These tenants have reported that any problems they faced were quickly resolved, and they were treated with respect.
Negative Experiences
However, many tenants have reported a negative experience, citing issues with maintenance, repairs, and customer service. These tenants have reported difficulties in getting issues resolved, rude and unprofessional staff, and a lack of communication.
Common Issues
Common issues reported by tenants include:
- Maintenance and Repairs: Many tenants have reported delays or lack of action in addressing maintenance and repair issues, including damp, leaks, and broken appliances.
- Customer Service: Several tenants have reported poor customer service, including rude and unprofessional staff, and a lack of communication.
- Lack of Transparency: Some tenants have reported feeling misled or lied to by the agency, including being given incorrect information or being told that issues would be resolved when they were not.
