Trust the local experts to help you achieve your property goals
Established in 1933, Thompsons Estate Agents have been providing a friendly and professional service to both landlords and tenants in Suffolk for generations. Our family-run business has a strong reputation for offering a high-quality property management service, catering to both short-term and long-term tenancies.
As experts in the estate agency industry, we specialise in offering a comprehensive range of services to our landlords, encompassing property valuation, marketing, and management. Our experienced and knowledgeable team is dedicated to ensuring a seamless and stress-free experience for both landlords and tenants.
Our Services
At Thompsons Estate Agents, we understand the importance of building long-term relationships with our landlords and tenants. We achieve this by providing unparalleled customer service, ensuring that our clients receive the highest standard of care and attention. Our services include:
- Property Valuation: We carry out thorough property valuations to ensure that our landlords receive the best possible rental income for their properties.
- Marketing and Advertising: Our custom-designed marketing campaigns ensure that our properties reach a wide audience, attracting potential tenants from across the region.
- Property Management: Our team of experts takes care of all aspects of property management, from tenant finding to rent collection and maintenance.
- Repairs and Maintenance: We have a network of trusted contractors at our disposal, ensuring that any repairs or maintenance issues are addressed promptly and efficiently.
Our Philosophy
At Thompsons Estate Agents, we believe in building long-term relationships with our landlords and tenants. We understand that property is often a significant investment, and we strive to provide a personalised service that meets the unique needs of each individual. Our philosophy is centered around building trust, transparency, and communication, ensuring that our clients receive the highest level of service.
Tenant Services
For tenants, we offer a variety of properties across Suffolk, from studio flats to large detached houses. Our properties can be found in urban areas such as Ipswich, Felixstowe, and Lowestoft. We understand that finding the perfect home is crucial, and our experienced team is dedicated to helping you find your dream property.
In addition to finding the perfect property, we also offer a range of support services, including maintenance and repair services, to ensure that our tenants enjoy a hassle-free living experience. We also conduct regular inspections to ensure that our properties remain in excellent condition.
Contact Us
If you wish to view any of our properties or require further information, please do not hesitate to contact us. You can reach us by telephone at 01473 251907 or by email at enquiries@thompsonsestateagents.co.uk.
Disappointing Experience
Several reviewers have expressed frustration and disappointment with the service provided by Thompsons. The main issues seem to be with the company's handling of repairs, communication, and general customer service. Some reviewers have reported being ignored or ignored requests for repairs, despite paying rent. Others have experienced difficulty in getting their deposit or overpaid rent back.
Mixed Reviews
On the other hand, a few reviewers have had positive experiences with Thompsons. They praise the company's thoroughness in cross-checking references and their professionalism in managing rental properties. Some landladies have also expressed trust in the company's ability to find suitable tenants.
Examples of Poor Service
One reviewer reported being treated rudely and being made to feel like a criminal during a meeting with an agent. Another reviewer had a bad experience with a letting agent who was unable to accommodate a simple request for information about the bedrooms in a property.
Professionalism and Respect
Some reviewers praise the professionalism and respect shown by certain staff members, such as Chris and Allan, who have been helpful and courteous. However, others have had negative experiences with agents who were brusque or unhelpful.
Disgruntled Customers
Many reviewers have expressed extreme dissatisfaction with the service they received from Thompsons, with some even warning others to avoid the company. The main issues seem to be with the company's competence in managing rental properties, handling repairs, and communicating with customers.
