Expertly managing your rental property, so you don't have to!
About Our Business
Phillip James Estates is a leading independent letting agency in Worthing and Littlehampton, dedicated to providing exceptional service to landlords and tenants alike. We offer a comprehensive range of services to ensure a smooth and seamless rental experience for both parties. Founded on integrity, transparency, and a deep understanding of the local market, we are committed to exceeding your expectations.
1. Fully Managed Service
Our comprehensive fully-managed service takes the stress out of rental property management. We handle everything from tenant finding and tenancy agreement preparation to rent collection, property maintenance, and communication with tenants. This allows you to focus on your other priorities while we ensure your investment is in good hands.
2. Rent Collection Service
If you prefer to handle certain aspects of tenancy management yourself but require support with rent collection, our rent collection service is ideal. We handle all tenant communication, rent reminders, and late payment follow-up, ensuring prompt and reliable income.
3. Tenant Find Service
Looking for qualified tenants without the hassle? Our tenant find service efficiently matches your property with suitable tenants. We conduct thorough tenant screening, including credit checks and references, ensuring you find reliable and responsible individuals to occupy your property.
Why Choose Phillip James Estates?
- Vast Local Expertise: Our experienced team has deep knowledge of the Worthing rental market, ensuring optimal rental prices and tenant quality.
- Dedicated Client Service: We prioritize clear communication and personalized attention to your needs throughout the entire process.
- Competitive Fees: We offer competitive rates for our services, ensuring excellent value for your investment.
- Transparency and Accountability: We adhere to strict ethical standards and maintain open communication throughout the rental process.
Our Commitment
At Phillip James Estates, we believe in building strong relationships with our clients. We are committed to delivering exceptional customer service, ensuring a seamless and stress-free rental experience for both landlords and tenants.
Company Review Summary
Terrible Experiences with Phillip James Letting Agents
Multiple reviewers have expressed their disappointment and frustration with the service provided by Phillip James Letting Agents. The common themes among these negative reviews are:
Lack of Professionalism and Respect
Reviewers have reported being treated poorly by staff members, particularly Lyn Chanctonbury, who has been accused of being rude, unprofessional, and even bullying.
Poor Service and Unfair Charges
Tenants have complained about the agency's lack of attention to detail, ignoring requests and emails, and imposing unfair charges. Some have even reported that their deposits were wrongfully withheld.
Incompetence and Lack of Accountability
Reviewers have accused the agency of being incompetent, with staff members failing to address issues, such as mold in properties, and even entering properties without permission.
Untrustworthy and Unreliable
Several reviewers have stated that they would not recommend the agency to anyone, and some have even accused them of being "crooks."
One Positive Experience
However, one reviewer, Jo Mackenzie, had a positive experience with the agency, finding them to be helpful, approachable, and friendly during their four-year tenancy.
