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At Duncan Phillips Management Limited, we pride ourselves on being a professional Estate, Letting, and Management Agency based in Waltham Abbey and South Woodford. Our team of experienced directors, Howard Green, Ian Liborwich, and Glenn Cohen, have a wealth of knowledge and expertise in the property industry, ensuring that our clients receive the best possible service.
Our History
Established in 1990, our agency has a rich history of providing exceptional residential and commercial sales, lettings, and property management services throughout London and Essex. Our Waltham Abbey office, located at 40 Sun Street, is appointment-only, while our South Woodford office is where our management team is based. Over the years, we have maintained our brand and consistency of customer service, offering our clients a wider covering of marketing services through our network.
Our Services
We offer a comprehensive range of services, including residential and commercial sales, lettings, and property management. Our team is dedicated to providing expert guidance and support to buyers, sellers, landlords, and tenants. We also offer specialized services, such as probate valuations, new homes and land development, and mortgages and equity release. Our partners, with whom we have worked for many years, enable us to provide a one-stop-shop for all our clients' property needs.
Our Expertise
Our directors have a deep understanding of the local property market, having lived and worked in the area for many years. Howard Green, our co-director, has over 40 years of experience in the property industry, having started his career in Islington in 1980. Ian Liborwich, our co-director, has a distinguished career spanning retail, manufacturing, and property, with expertise in selling property in the UK, Spain, and Dubai. Glenn Cohen, our co-director, is an experienced CEO and founder of residential and commercial property companies, with a proven track record in asset management and property development.
Our Commitment
At Duncan Phillips Management Limited, we are committed to providing exceptional service to our clients. We are members of associated governing bodies, including Safeagent, CMP, and The Property Ombudsman, ensuring that we perform in accordance with regulations and standards. Our team is dedicated to delivering a personalized service, tailored to our clients' individual needs, and we strive to exceed their expectations at every stage of the process.
Excellent Customer Service
The majority of reviewers praised the exceptional customer service provided by Duncan Phillips. Many reviewers mentioned the agents' responsiveness, helpfulness, and proactive approach in keeping them updated throughout the buying or selling process.
Efficient and Effective
Several reviewers appreciated the efficiency and effectiveness of the agents in finding buyers or tenants, securing sales, and handling the paperwork. Some reviewers mentioned that the agents went above and beyond to ensure a smooth transaction.
Positive Agents
Ian, Maria, and Keith were specifically mentioned as providing excellent service, being highly responsive, and maintaining open communication with clients.
Negative Experiences
A few reviewers had negative experiences with Duncan Phillips, citing poor communication, lack of updates, and unresponsiveness. One reviewer mentioned that the agency did not take care of the property they managed, resulting in neglect and additional costs for the landlord.
Major Concerns
The most significant concerns raised by reviewers were related to communication and responsiveness. Some reviewers felt that the agents did not keep them informed or updated, leading to frustration and distrust.
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