Leading independent Estate Agents with a personal touch
Welcome to John Payne Estate Agents, a leading independent estate agency with three offices across Coventry. With a rich heritage spanning over 100 years, we have built a reputation for providing expert guidance and bespoke services to our clients. Our company's roots date back to a time when customer service and professionalism were paramount, and we have continued to uphold these values throughout our history.
Our Philosophy
At John Payne Estate Agents, we believe that every property is unique and deserves a tailored approach to sale or lettings. Our team of experienced agents understand the importance of discretion, confidentiality, and effective communication. We take the time to understand our clients' individual needs, providing personalized advice and guidance every step of the way.
Our Services
We offer a comprehensive range of services, including:
- Sales: From discreet property valuations to targeted marketing campaigns, we will work tirelessly to sell your property for the best possible price.
- Lettings: Whether you're a landlord or tenant, we can help you find the perfect property or rent out your property efficiently.
- Rentals: We can assist with finding the perfect rental property or help you rent out your property with ease.
- Surveys and Valuations: Our expert valuers will provide you with an accurate and comprehensive assessment of your property's value.
Our Expertise
As licensed members of the National Association of Estate Agents and the Association of Residential Letting Agents, we hold ourselves to the highest standards of professionalism and ethics. Our directors are proud to state that we have maintained strong relationships with many clients over the years, with some of our clients being descendants of our original customers.
What Our Clients Say
At John Payne Estate Agents, we pride ourselves on our commitment to customer service and satisfaction. Here are just a few testimonials from our happy clients:
"Thank you for selling my property so smoothly. The process was painless, and I was kept informed throughout. Jan OHara"
"I purchased a house through Paynes (Daventry office) last October and was really impressed with how they handled the entire process. I'd had a terrible experience with another estate agent months earlier. It was me vs the estate agent! They were pushy, unhelpful and made the whole process. Caroline Finn"
"I viewed several properties with Payne Daventry Road. They were always helpful and on time for the viewings. All people I spoke to were knowledgeable of the local area. I was also impressed with the proactive way they contacted me as a prospective buyer with news of new properties on. Dan Catchpole"
Overall Experience
The reviews for John Payne Estate Agents are mixed, with some customers having a positive experience while others have a negative one. Some reviewers have praised the agency for their professionalism, helpfulness, and efficiency, while others have criticized them for their lack of cleanliness, dearth of health and safety measures, and alleged greed.
Unsatisfactory Experience
Some customers have reported experiencing difficulties with the agency, including not having their concerns addressed, being charged for cleaning and maintenance tasks that were not completed, and feeling stressed and unhappy with the experience. For example, Venkatesh Pabboju, who gave the agency 1 star, reported that the house he moved into was not cleaned properly, had a bad odor, and was full of pet hair. Sandeep Kumar, another 1-star reviewer, accused the agency of being cheap and greedy, claiming that he was charged for cleaning and maintenance tasks that were not completed.
Satisfactory Experience
On the other hand, many reviewers have had a positive experience with the agency. For example, Samantha Egginton, who gave the agency 5 stars, praised the agency for its helpfulness and efficiency, saying that the agent, Eleanor, was very friendly and efficient. Fred S. and Robert Thompson also gave the agency 5 stars, praising their professionalism and helpfulness. Other reviewers, including Blessing Obazee, Steve Hirst, Tilly Jones, Elwyn Lloyd, and Julian Dearson, also reported having a positive experience with the agency.
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