At Charters Estate Agents, we pride ourselves on being a local, independent, and award-winning service. Our journey began in 2009 with a single office in central Winchester and has since grown to expand our network of offices across Hampshire and Surrey. Our experience counts, and we're dedicated to providing exceptional customer service to our clients.
Our Story
Our team of experienced and knowledgeable agents are passionate about real estate and are committed to delivering exceptional results for our clients. We understand the importance of trust and strive to build long-term relationships with our clients. Our award-winning service is a testament to our dedication to excellence.
Our Services
We offer a comprehensive range of services to cater to the diverse needs of our clients. Whether you're looking to buy, sell, or let a property, we're here to guide you every step of the way.
- Selling: We'll work closely with you to ensure your property reaches its full potential on the market. Our experts will provide you with a free property valuation and a personalized marketing strategy to get your property sold quickly and at the best possible price.
- Buying: We'll help you find your dream home by providing you with expert advice and guidance throughout the buying process. Our agents have an in-depth knowledge of the local property market and can help you find the perfect property to suit your needs and budget.
- Letting: If you're looking to let a property, we'll work on your behalf to ensure you get the best possible return on your investment. Our experienced agents will market your property to a wide audience and provide you with regular property updates and financial management services.
- Land and New Homes: We have a dedicated team that specializes in land and new homes. Our experts can guide you through the process of purchasing a new home or investing in property development.
Awards and Recognition
We're proud to have received numerous awards and recognition for our exceptional service. Some of our notable awards include:
- Best Estate Agency 5-20 Offices (Hampshire)- UK Property Awards 2022/23
- Best Lettings Agency (Hampshire)- UK Property Awards 2022/23
- Best UK Property Website- UK Property Awards 2022/23
- Best Estate Agency Marketing (South East)- UK Property Awards 2022/23
Contact Us
We're committed to providing exceptional customer service. If you have any questions or would like to know more about our services, please don't hesitate to contact us. We're here to help you every step of the way.
Agency Reputation
Charters Estate Agents have received overwhelmingly positive reviews from their clients, with 14 out of 15 reviewers giving them a 5-star rating. The agency is praised for its professionalism, efficiency, and friendly staff. Reviewers highlight the support they received from various members of the team, including Cameron, Ella, Thomas, Charles, Sarah, Jo, and Fred, who all contributed to making the property search and rental process a smooth and enjoyable experience.
Property Search and Rental
Many reviewers have praised the agency's extensive range of properties, with some highlighting the fact that Charters had the most rental properties available. Reviewers have commended the agency's staff for being knowledgeable, enthusiastic, and accommodating, with some mentioning that they were able to find the perfect property through Charters. The agency's sales progression team is also praised for their professionalism and ability to make the process as stress-free as possible.
Customer Service
One reviewer did express a negative experience with the agency's sales management, citing poor communication and a sale that fell through. However, this appears to be an isolated incident, as the majority of reviewers praised the agency's customer service. Reviewers have noted the agency's willingness to listen to their needs and provide regular updates throughout the process.
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