Your Partner in Property, Trusted by Thousands Since 1995
Regalty Estates is a dedicated Property Management company with over 15 years of experience in providing bespoke solutions to residential and commercial properties. Established in 1999, our aim is to empower residents to take control of their homes and investments, ensuring that the building is managed in the best way possible to ensure maximum return from their service charge. Unlike other agencies, we don't offer an 'off the shelf' management service. Instead, we tailor our solutions to fit the unique needs of each development, offering a personal touch that is unparalleled in the industry.
As a company, we value personal relationships built on the highest professional standards. Our team of experienced professionals includes in-house solicitors and barristers, providing legal advice and support to our clients. Our commitment to transparency ensures that our clients are always informed of the work being done on their behalf. We understand the importance of effective communication and strive to deliver exceptional service to every client, every time.
Our Values
At Regalty Estates, we believe that building strong relationships with our clients is crucial to our success. We take the time to listen to their needs and concerns, offering tailored solutions that cater to their specific requirements. Our team of experts is dedicated to providing the highest level of service, ensuring that our clients' properties are managed efficiently and effectively.
Our Team
Our team consists of experienced professionals who are dedicated to delivering exceptional service to our clients. Our management team includes a Fellow of the Institute of Residential Property Managers, as well as finance experts, legal eagles, and property managers. Our staff consistency includes a mix of experienced professionals and new talent, ensuring that our clients receive the best possible service.
Our Services
Our services include:
- 24-hour property management
- Full-time property maintenance teams
- Right to Manage advice and facilitation
- Legal advice for all property matters
- Financial management
At Regalty Estates, we understand the importance of effective property management. Our expert team is dedicated to providing the highest level of service, ensuring that our clients' properties are managed efficiently and effectively. Whether you are a lessee, tenant, investor, freeholder, or developer, we have the expertise and resources to meet your unique needs.
Meet the Team
Here, you can meet some of the key players in our organisation who make us who we are and support the values and goals of the business. From our Managing Director, Alan Williamson, to our Company Solicitor & Legal Director, Liam Green, and our Internal Accounts expert, Howard Keates, our team is dedicated to delivering exceptional service to our clients.
Company Performance Issues
It appears that Regalty Estates has significant issues with their performance, as highlighted by multiple reviewers. There are reports of late fees and legal fees being charged despite not receiving bills, lack of communication, and failure to provide evidence. Additionally, there have been issues with maintenance, such as failing to fix heating and hot water problems, lift malfunctions, and neglecting communal areas.
Poor Customer Service
Many reviewers have expressed dissatisfaction with the company's customer service. They have reported being spoken to in a condescending manner, being called liars, and being hung up on. Some have even threatened legal action to get a response from the company. There have also been instances of rude and unprofessional behavior from employees.
Communication Breakdown
Several reviewers have mentioned difficulties in getting through to the finance team on the phone, with calls and emails going unreturned. This lack of communication has led to frustration and stress for clients.
Positive Experiences
On the other hand, a few reviewers have had positive experiences with Regalty Estates, particularly with employees like Alan, who have provided excellent service, support, and communication. These reviewers have praised the company for their professionalism, promptness, and helpfulness.
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